Support

Email support@artistsrealm.live from the address on your account and include your username plus, for payment issues, the date and amount. Response time: within 1 business day, Monday to Friday.

Buy a gift card from the gift cards page, pay with one of the listed methods, and upload your payment proof. A team member reviews it — typically within a few hours — and your code is issued. Redeem the 12-digit code in your wallet and the tokens land immediately.

Check your wallet first: pending submissions show their review status there. If it has been more than 24 hours, email us with the payment date, amount and method and we will trace it. We never ask for your password, card PIN or wallet seed phrase — anyone who does is not us.

Live prices are shown in your wallet before you spend anything, including how many messages your current balance covers. Bookings show the exact token cost on the confirmation step, and the tokens are held — not spent — until the session is completed.

Yes, within the published window and conditions. See the refund policy.

Artists reply on their own schedule. If a booked session does not happen, request a refund from the booking and the held tokens are returned. Chat messages that were delivered are not refundable simply because there was no reply.

Use the report action on any post, or email us. We review reports and notify you of the outcome. To delete your account and data, email us from your account address with the subject "Delete my account".